If you are a Home Services customer (Television, Home Internet, or Home Phone), please contact us here:
If the representative is not able to resolve your issue, please ask to speak to the Customer Service Representative’s Manager. Your Customer Service Representative will be pleased to relay your information.
PO Box 651
If you’ve already contacted TELUS and your issue remains unresolved or if you are unable to reach a satisfactory resolution, please contact the CCTS:
The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
For regulated services, contact the CRTC at:
The Secretary General
Canadian Radio-Television and
Ottawa, Ontario K1A 0N2
Please copy your letter to us:
PO Box 651
For non-regulated services, please contact the CCTS:
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.
If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider.
If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.