Important Internet, TV and Telephone Service Update


 

We want to inform you that YourLink will no longer be providing Internet, TV or Telephone services as of October 3rd, 2018.


Why is the YourLink network in Revelstoke shutting down?


 

TELUS has invested millions of dollars in the PureFibre network in this community.

There is a large benefit to have everyone in on the same infrastructure so that we can offer consistent services and support to our customers.

Therefore, the goal is to shut down the YourLink cable services and network in Revelstoke on October 3, 2018.


When will the cable network be shut down?


 

The goal is to migrate all customers and then shut down the YourLink cable network on October 3, 2018.


Can you just switch me from YourLink to TELUS?


 

No, the switch is not automatic. You must contact TELUS to sign up for services and book an appointment for installation.


I’ve tried to switch to TELUS but am unable to get my premise connected to fibre. How come?


 

We are making every effort to connect your premise to the TELUS PureFibre network.

Contact us at:
1-855-502-2332 or email [email protected] to give permission to connect your premise.

A TELUS team member will contact you about how and when we can connect your premise.

Once your premise is connected, you will be able to sign up for TELUS services such as internet and Optik TV.

If you live in an apartment building or work in a strip mall, we need a Right of Entry signed by your strata, owner, or property manager.

A TELUS team member will contact them directly to discuss the agreement. If an agreement has been signed, we appreciate your patience as we

determine the timing to place fibre in your building.


Will the cost of my services change when I switch to TELUS?


 

It depends on which services you would like to order from TELUS. You can view the products, services and pricing at telus.com/revelstoke or talk with a knowledgeable TELUS customer service member to find something that will suit your needs and price range.


Is there any cost to switch to TELUS?


 

No, there is no cost to switch.


When I switch to TELUS, do I need to notify YourLink Revelstoke?


 

Yes. You must contact YourLink to settle your cable account and return rented equipment, including the modem, or this will be charged against your cable account.


Will my current equipment work or do I need any new technology?


 

You will need to have new equipment to run your TELUS internet and Optik TV services.

A TELUS team member can provide you details about this equipment.

You will need to return your cable equipment to your provider when you cancel the cable service.


Will there be any disruption to my services when I switch to TELUS?


 

You will need to have TELUS services installed at your premise and then have your cable services disconnected. There may not be a disruption depending on the timing of your orders.


Will I get all the same channels I get now?


 

There may be some channels that you are not able to get from TELUS that you were able to get from your cable provider.

As an example, the local community channel is one that TELUS is not able to offer because it is specific to the cable network.

We apologize for the inconvenience.


Can I keep my seasonal service – start and stop service when I leave for the season?


 

You can ask for a voluntary suspension of services for phone, internet, or TV.

This service is intended to benefit customers on long-term vacation.

A monthly fee may apply.

The minimum period of service suspension is one month for both residential and business; the maximum period is 6 months for residential and 12 months for business.

This is not applicable for Hospitality clients.


Can I bundle my TV and Internet services?


 

Yes, you can bundle your services. Speak with one of many experienced TELUS customer service agents to find out more about our latest offers and bundles.


Where/how do I to pay my bills, does that change when I switch to TELUS?


 

You can choose from:

● Pre-Authorized Payments (PAP) – the option of paying automatically through your Bank Account or Credit Card.
● One-time payments – the option of making payments one month at a time as bills are received


Where/how do I track my internet usage or monthly invoices?


 

You can visit your account online at www.telus.com/myaccount

Though your monthly mobile services are billed separately, you can also link and view your mobile account in your MyAccount profile.


Do I have to sign a contract?


 

There are no term contracts for TELUS phone, Internet or Optik TV residential services.

There is a contract for TELUS mobility. There is also a contract for Hospitality clients.


When will the $200 bill credit be applied to my account?


 

Offer available until July 31, 2018 to YourLink Revelstoke residential customers only who have not subscribed to TELUS TV or Internet in the past 90 days.

Once your new TELUS service(s) are installed, the $200 credit will be applied to your first TELUS bill.


Who do I contact for TELUS support and customer service?


 

Residential: 1-855-502-2332

Email [email protected]

Visit Tom Harris Cellular 103 1 St E, Revelstoke

TELUS Small Business sales: 1-877-352-0898

Hospitality sales: Complete the contact form at www.telus.com/hospitality to receive a
callback